We respect and appreciate all of you. Please understand that if you reach our voice mail during normal business hours this means we are either in with a sick patient, in surgery, or with a client. Please feel free to leave a message. We do ask that you understand those messages are checked as soon as we have a free moment, but emergencies, surgery, and appointments come before call backs. We make every attempt to make contact with all of our missed messages before end of day. If you feel that your pet requires an immediate response and /or treatment please call back right away or take your pet to an emergency facility. Our doctors and staff will make every attempt to help in every way we can during regular business hours. If you reach our voice mail after regular business hours you messages will be responded to the following day in a timely matter. Again, if you need an immediate response please call back during regular business hours or take your pet directly to an emergency facility. We care about you and your pet. Thank you~Woodlake Staff ... See more